Gallabox review: a WhatsApp CRM for sales teams

Gallabox plans

Per month: Basic ₹2,999 / $150 billed quarterly (₹2,399 / $112 billed annually), Essential ₹6,999 / $331 (₹5,599 / $248), Advanced ₹16,999 / $632 (₹13,599 / $474). Enterprise on request.

Every plan starts with a 7-day trial and no credit card.

What Gallabox does well

• Sales workflow. CRM-style features for teams that follow up leads on WhatsApp.
• A no-card trial of 7 days.
• Enterprise terms. Gallabox's Enterprise plan has a discounted markup and 5% off template message charges.
• Shopify. Gallabox lists a Shopify integration.

How its message charges work

Gallabox says Meta's fees are "reflected on your invoice with our markup". It does not publish the percentage, so you cannot calculate it in advance. Ask for the per-message rate for your main category and country and compare it with Meta's rate card; for Indian numbers from 1 October 2026, Meta charges ₹0.8631 for marketing and ₹0.115 for utility.

Where it falls short

• An unpublished markup, which makes budgeting harder.
• Quarterly billing on the shortest term, so you commit for three months.
• A higher entry price than several alternatives.
• Store automations. We did not find WooCommerce on its pricing page, or COD-to-prepaid flows.

Gallabox as a sales tool

Gallabox's appeal is that a sales rep can work leads inside WhatsApp the way they would in a CRM: see the contact, the conversation history and the next step in one place. For businesses where every enquiry is a potential deal, such as courses, property or B2B services, that matters more than broadcast volume.

For online stores, the priorities are different: order events, cart recovery and COD confirmation. Gallabox lists Shopify, but its strength is the sales conversation rather than store automation.

Gallabox against the alternatives

Who Gallabox is not for

Gallabox is less suited to online stores whose WhatsApp work is order-driven, to very small businesses that want a low monthly entry price, and to anyone who needs to forecast message costs precisely, because its markup is not published. It is also a commitment: the shortest paid term is a quarter.

For those businesses, a tool with store automations, monthly billing and Meta's rates at cost is usually a better fit, which is why we recommend the alternative below.

Quarterly billing in practice

Gallabox's shortest billing period is a quarter, so trying a paid plan means paying for three months. Use the 7-day trial to test with real conversations before you commit, and check that your sales team actually uses the CRM features you are paying for.

Who should choose Gallabox

Gallabox suits sales-led businesses, such as education, real estate and B2B services, where reps qualify and follow up leads on WhatsApp. D2C brands focused on carts, COD and order updates, or teams that want a message bill they can check against Meta's rate card, should compare the alternative below.